Employment

Crisp, Inc.

Technical Writer
December 2021-present
New York, NY

Tasks:

• Knowledge base management: I create, edit, and manage all customer-facing help documentation for Crisp.

• Technical documentation: I manage the Crisp data catalog, which documents all of the data tables and fields Crisp provides. I also create and edit descriptions of code examples for our public repo of data science blueprints.

• UI/UX writing: I review designs in Figma and create/edit UI text for new applications and features. I also create tooltips and help text within the application to help users quickly find the information they need to meet their goals.

• Information architecture: I create and maintain the information for the Crisp knowledge base and I use methods such as card sorting and user research to make sure the initial architecture and the organization of new sections meet user needs.

• Project management: I plan technical writing projects, create project requirements, and measure the success of initiatives.

Bloomberg L.P.

Technical Writer
September 2019-December 2021
New York, NY

Tasks:

• Help Pages—Bloomberg technical writers maintain help pages for the thousands of screens on Bloomberg’s main software product, the Bloomberg Terminal®. I served as the sole technical writer for several enterprise software products, chiefly in the equities space. I created and maintained a large number of documentation sets that help clients perform complex trading workflows and financial analysis with ease.

• Product Tours: I created and maintained several types of product tours that promote new features, advertise webinars, or provide an overview to help users get started using a new screen.

• UI/UX Writing: As part of the UX department, I worked closely with UX designers and UX consistency representatives to ensure the words in Bloomberg software cultivate the best user experience. I provide guidance on things like labels, buttons, error messages, and tooltips.

• Tech Liaison (Assistant): I served as an intermediary between the software engineers that build the documentation tools and the documentation team/leadership. I serve as a technical expert to answer questions from writers about the tools and advise engineers on leadership priorities and writer perspective during scrum activities, such as sprint planning.

Q2ebanking

Lead Technical/UX Writer
November 2018-September 2019
Austin, TX

Tasks:

• Documentation: creating user-centered documentation including online help articles, release notes, api documentation, documentation for internal tools and processes, and in-product help and guides.

• UX/UI writing: working with developers and ux designers to create friendly, easy-to-understand ui content such as error messages, info tips, default content for email/sms messages and alerts, and confirmation messages.

• Collaboration: communicating and collaborating with various departments and roles to ensure quality of documentation including product owners (development), ux designers, implementations engineers, quality assurance, and release managers.

• Project management: creating roadmaps for the technical writing team and translating these to initiatives, epics, and stories in Jira. Assisting the team in sprint planning, grooming, and successfully completing all work for a sprint.

• People management: meeting with writers for weekly 1:1s to provide guidance on projects and tasks and career development.

National Instruments

Technical Writer/Technical Writer Intern
April 2017-August 2017 (intern)
August 2017-November 2018 (technical writer)
Austin, TX

Tasks: Collaborating with multiple stakeholders to understand products and features, crafting user-goal oriented documentation in DITA XML and HTML for web manuals and in-product help, serving as the sole technical writer for two NI software products, adhering to a house style guide, sending documentation through review and implementing feedback, completing documentation reviews for other writers, testing content outputs and troubleshooting issues, and serving as a member of both the intern advisory board and the customer insight team.