Skills/Technologies

• Product documentation

• Content strategy, architecture & governance

• UX writing & in-product help

• API & SDK documentation, sample code examples

• Structured authoring (DITA) & reusable content

• Prompt-aware content workflows

• Docs-as-code tools (MadCap Flare, Git/GitHub, Bitbucket, XML editors)

Education

University of North Texas
MA in Technical & Professional Communication
Graduated: Summer 2017
Denton, TX

University of North Texas
BA in English
Graduated 2007
Denton, TX

Volunteer

Eagle Technical Communication Student Group (ETC)
President Sept 2016-April 2017
Denton, TX

Certifications

MadCap Flare Advanced Developer (Expert Certification)
June 2019

Employment

Crisp, Inc.

Technical Writer
December 2021-November 2025
New York, NY

Tasks:

• Designed and maintained the Crisp knowledge base, ensuring accurate, structured, and user-centered content for data pipelines and dashboard tools.

• Evolved content architecture and documentation systems to support AI-assisted workflows, enabling scalable, accurate, and useful product help.

• Managed Crisp data model documentation, documenting tables, fields, and data workflows. Created technical descriptions and code examples for public AI blueprint notebooks.

• Partnered with UX designers and product managers to craft UI text, tooltips, and in-app guidance, enhancing discoverability and helping users accomplish tasks efficiently.

• Planned and executed technical writing projects, creating requirements, roadmaps, and success metrics; liaised with product and engineering teams to align documentation goals with business priorities.

Bloomberg L.P.

Technical Writer
September 2019-December 2021
New York, NY

Tasks:

• Managed help pages and documentation sets for enterprise equity-focused software products on the Bloomberg Terminal®, enabling clients to perform complex trading workflows effectively.

• Designed and maintained product tours and onboarding experiences for new screens, features, and webinars, improving adoption and client success.

• Partnered with UX and product teams to optimize labels, buttons, tooltips, and error messages, ensuring a consistent and intuitive user experience.

• Conducted usability and A/B tests on documentation and educational content, refining microcopy, labels, and prompts to make interactions clearer and easier.

• Served as a technical liaison between writers and engineers, providing guidance on documentation tools, sprint planning, and process improvements.

Q2ebanking

Lead Technical/UX Writer
November 2018-September 2019
Austin, TX

Tasks:

• Led content strategy and creation for documentation including customer-facing help articles, API documentation, release notes, in-product help, and internal process manuals, collaborating closely with product, UX, development, and marketing teams.

• Served as lead UX writer and collaborated with UX designers and engineers to craft clear and consistent UI text, including microcopy, error messages, tooltips, alerts, and email/SMS defaults.

• Managed technical writing projects, including sprint planning, roadmaps, and goal setting in Jira, aligning team initiatives with product and business priorities.

• Managed the docs‑as‑code toolchain, authoring in MadCap Flare and leveraging tools like Git, Bitbucket, and Jenkins to version, track, and publish documentation.

• Mentored writers through weekly 1:1s, guiding project execution and career development.

• Developed and maintained the company style guide, ensuring documentation standards and reusable knowledge supported team efficiency and high-quality outputs.

National Instruments

Technical Writer/Technical Writer Intern
April 2017-August 2017 (intern)
August 2017-November 2018 (technical writer)
Austin, TX

Tasks:

• Authored DITA XML and HTML documentation for web manuals and in-product help, translating complex software and hardware features into user-goal-focused content.

• Served as sole technical writer for two software products; collaborated with engineers, UX designers, and stakeholders to ensure documentation quality and accuracy.

• Participated in customer insight and intern advisory boards to improve product documentation strategy.